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Customer Service Information

CUSTOMER SERVICE

Thanks for visiting our online home decor and accessories store. SKY IRIS values you as a customer and customer satisfaction is our top priority.  We want you to be completely satisfied with your home decor purchase. 

If you have any questions, are searching for a particular item, or would like to place an order by phone, you may reach us at 231.330-7540, Monday-Friday 11am-4pm (Eastern Time) and Saturday 11am-4pm.  Feel free to email us anytime at info@skyiris.com.

Payment Options

We gladly accept Paypal, Visa, Mastercard, American Express, and Discover.  If you would like to pay by personal check, please call us to place an order by phone.  We must receive payment prior to shipment.  When placing orders through our website, your credit card is charged at the time the order is processed.

We process your order as soon as possible.  You will receive an e-mail notification once the order has been placed.  Please contact us as soon as possible if you have any questions.

Sale and Clearance Items

All clearance sale items are considered final sale and cannot be returned or exchanged.

Returns

If you decide to return an item, please email info@skyiris.com with your written request within (21) twenty-one business days of receipt of the item and we will issue you a Return Authorization Number (RAN).  An RAN is valid for (14) days and the item must be returned within the fourteen day period.  Customers are required to pay return shipping charges.  If you return an item that has not been issued an RAN or is after fourteen days or the item has been used or otherwise poor/damaged condition, SKY IRIS will not issue you a refund for the product’s cost.

Some returned items may incur a restocking fee (15% of the item's price) plus return shipping fees.  Please note that large expensive items require extra care. If a product's purchase price is $1,500 or more, you will incur a 15% restocking fee to cover handling charges.

Custom, Made-to-order, and Furniture Items

Custom-designed furnishings, bedding, accessories, select gifts, and other made-to-order items cannot be returned or exchanged. Items that are custom are noted as such in the product descriptions.

Cancellation Policy - A customer may cancel a custom, made-to-order or furniture order within two (2) days of purchase order date for a full refund.  After two (2) days, the sales order is considered final for processing. After (2) two days, all custom, made-to- order and furniture orders are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. We strive to ship your order as soon as possible, sometimes within 24 hours of placing order. If your order has already shipped, we are unable to cancel and you must follow our normal refund procedures.

For many items, we provide fabric swatches and samples.  Please contact us if would like any samples.  We are here to help you!

Fabrics and Finishes

SKY IRIS website and products include high quality images. However, color variations may vary from computer screen images to actual product  We recommended requesting samples and/or additional color matching information if you have color questions. Note that returns due to color are subject to our normal return policy and not considered a product error. Please note that fabrics and finishes may appear slightly different than product samples due to monitor and/or printing differentiations.  Also, fabric and finisher manufacturing processes may include slight differentiations in fabric and finishes swatches and samples.

Measure to Ensure Fit

You are responsible to ensure that your new furniture and accessories fit in the desired room as well as through doorways, stairways, elevators, and hallways.

Product Error

If your custom order or furniture does not arrive with the specifications you selected when ordering, SKY IRIS reserves the right to have the item replaced or reshipped at no additional charge to you.  Please contact us immediately.

Design Help

Sky Iris is always available to help you with selecting your home decor. We truly enjoy working with our customers and offer assistance with coordinating textiles, area rugs, throw pillows, bedding, and an array of room accents. We also provide custom, made-to-order pillow designs so let us know if you would like our help in creating something unique. Go to our contact page and send us a note with your request.

For home decorating ideas and inspiration, we adore Pinterest. Our go to design blogs are Apartment Therapy and Design Sponge. For a daily dose of fresh product introductions from around the web, we recommend House of Turquoise. And, one of our favorite online interior design services is Laurel and Wolf for expert and suprisingly affordable professional assistance. If you're looking for an interior designer in your local area, we suggest searching the ASID (American Society of Interior Designers) directory for accredited designers.

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